← All guides: Why is my WiFi slow?
Everything works fine in the living room. Move to the back bedroom, the garden, or the upstairs office and pages crawl, video calls drop, and your phone quietly gives up and switches to mobile data. The internet isn't broken - the signal just isn't reaching.
This is the most common WiFi complaint there is, and also the most fixable, once you know what you're actually looking at.
Signal strength is measured in dBm, and it's always a negative number. Counter-intuitively, closer to zero is stronger: -45 dBm is a great signal, -85 dBm is nearly nothing. The rough scale:
Every 3 dB is roughly a halving or doubling of signal power, so the difference between -60 and -75 is much bigger than the numbers suggest.
Speed doesn't fall off gently as signal drops. When the connection gets marginal your device switches to slower, more robust ways of encoding data, deliberately trading speed for reliability. On top of that, packets that don't make it have to be sent again. The result is that throughput collapses much faster than the little signal-bars icon implies - going from three bars to two can easily halve your real-world speed.
This is also why a weak signal often looks like a completely different problem: the stalls and retries show up as packet loss.
If you have a mesh system or an extender, there's a second possibility worth checking, because it looks identical from the sofa. Devices choose an access point when they first connect and are stubborn about changing afterwards - behaviour known as the "sticky client" problem. You walk from the kitchen to the bedroom, a much closer node is available, and your phone carries on talking to the one downstairs.
The giveaway is that signal is poor in a spot where another access point is physically nearer. The instant fix is to toggle WiFi off and on, which forces a fresh choice. If it happens constantly, look for band steering or fast-roaming options in your mesh app, or check the manufacturer's documentation, and verify that all nodes share the same network name and password.
Upgrading your internet plan changes nothing - the bottleneck is the last few metres of air between your device and the router, not the line into your home. Nor does a newer phone; Wi-Fi 6 and 7 improve efficiency in busy environments, but they can't manufacture signal that isn't there. And if the connection is strong but still slow, the problem is elsewhere: check channel congestion or bufferbloat instead.
Related: 2.4 GHz vs 5 GHz: which band should you use? · WiFi keeps freezing? Check for packet loss